Returns & Refunds

When we can help

• A scent simply isn't right for you — tell us within 30 days of delivery and we'll try to find a better match.
• Bars that arrived cracked, melted, or damaged in transit. A photo helps us understand what happened.
• Wrong item shipped, missing items, or a package lost by the carrier.

What we don't do

• We do not accept returns. Please do not ship anything back unless we explicitly ask you to.
• Requests made more than 30 days after delivery.
• Bars that are mostly used up.
• Orders placed through other retailers such as Amazon — those follow that retailer's own process.
• We do not guarantee a refund or replacement. We take each claim into consideration and work with you to find a scent you love.

Cancelling or changing an order

We pack quickly. If you need to cancel or edit an order, email us as soon as possible — we can usually catch it before it ships. Once tracking is issued, treat it as a return instead.

Subscriptions

• Skip, reschedule, or cancel any renewal before it processes — no fees, no calls.
• Renewals that have already shipped fall under the same 30-day scent-match review as a one-time order. We do not accept returns.
• Cancelling a subscription doesn't remove the rewards points you've earned.