30-Day Scent Match Guarantee

How the guarantee works

• Each customer may receive one approved replacement bar at no product charge under this guarantee.
• The customer is responsible for the replacement shipping cost.
• The guarantee is available once per customer and is not a cash refund, store credit, or repeated replacement program.

What we don't do

• We do not accept physical returns. Please do not ship anything back unless we explicitly ask you to.
• Requests made more than 30 days after delivery.
• Bars that are mostly used up.
• Orders placed through other retailers such as Amazon — those follow that retailer's own process.

Damaged, incorrect, missing, or lost orders

Fulfillment problems are handled separately from the Scent Match Guarantee. If your order arrives damaged, is incorrect or missing items, or is lost by the carrier, contact us within seven days of delivery or the expected delivery date — a photo helps if the bar arrived damaged. Resolving one of these problems does not use your Scent Match Guarantee.

Cancelling or changing an order

We pack quickly — orders ship within 1 business day. If you need to cancel or edit an order, email us as soon as possible and we'll try to catch it before it ships.

Subscriptions

• Skip, reschedule, or cancel any renewal before it processes — no fees, no calls.
• Renewals that have already shipped fall under the same 30-Day Scent Match Guarantee as a one-time order. We do not accept returns.
• Cancelling a subscription doesn't remove the rewards points you've earned.